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Notes on support, chatbots, and RAG

Jun 2, 2026 · 5 min read

Why retrieval-augmented chatbots reduce support tickets more than scripted ones

Scripted decision-tree bots break the moment a customer phrases a question differently. Here's why grounding answers in your actual content changes that.

May 14, 2026 · 4 min read

Capturing leads from chat without turning the conversation into a form

The best-converting chatbots ask for contact details after they've already been useful, not before.

Apr 22, 2026 · 4 min read

Webhooks vs. polling: how to actually wire up chatbot events

If your integration checks the API every few minutes for new leads, you're doing more work for a worse result. Here's the alternative.